Frequently Asked Questions
Absolutely! We completely shut down the party room for 30 minutes between each and every party or play session to clean and sanitize the inflatable park as well as all tables, walls, door handles, etc..
An additional fee of $35 may be charged in the event the party room requires extensive cleaning due to your guest's actions.
An additional fee of $35 may be charged in the event the party room requires extensive cleaning due to your guest's actions.
Yes! As long as you are within manufacturers weight guidelines you are not only welcome to play with your child but we encourage it.
Max weight per rider is 200lbs
Max weight per rider is 200lbs
Private party means if you reserve the party room for a private party it will only be you and your guest for the entire duration of your party!
Our open play times can change depending on several factors so always call 865-566-5867 or find an open date and reserve your time online 24/7
Yes, you are welcome to bring food and drink to your party. We also have fully stocked vending machines with drink and snacks!
Gratuities for our staff are always welcome.
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
A 50% non-refundable deposit is required to reserve your party. You can Pay the balance upon arrival the day of your party.
If you have to cancel your party more than 7 days from your party date you may use your deposit as a raincheck for up to 30 days. If you have to cancel your party with less than 7 days until your party date you will lose your deposit with NO raincheck. If you cancel your party the day of your party you owe the entire balance of your contract.
If you have to cancel your party more than 7 days from your party date you may use your deposit as a raincheck for up to 30 days. If you have to cancel your party with less than 7 days until your party date you will lose your deposit with NO raincheck. If you cancel your party the day of your party you owe the entire balance of your contract.
We are sorry but we can not extend your time as we have to have adequate time to get ready for the next party.
Yes. Our weekday playtimes are not drop off events.